Terms of Service

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. By using the Service, you represent that you meet this requirement. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. The Service is not available where prohibited by applicable law.

2. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and complete information when creating your account
• Keep your account credentials secure and not share them with unauthorized parties
• Notify us promptly at security@costlynx.com if you suspect unauthorized access to your account
• Use one workspace per organization; do not create multiple organizations to circumvent plan limits

CostLynx is not liable for losses resulting from unauthorized use of your account where you have failed to maintain reasonable credential security.

3. Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Submit data to the Service that you do not have the legal right to process or store
• Attempt to circumvent authentication, rate limits, access controls, or security measures
• Use the Service in a manner that could harm, disable, or impair the platform or interfere with other users
• Reverse engineer, decompile, or extract proprietary components of the Service
• Use automated means to access the Service beyond normal API usage as documented
• Resell, sublicense, or make the Service available to third parties without our written authorization
• Submit regulated or sensitive data in contexts that require controls you have not independently validated for your own legal obligations

We reserve the right to suspend accounts that violate these restrictions or engage in abusive behavior, with or without notice.

4. Customer Data

You retain ownership of all data you submit to the Service, including AI usage metadata, project configurations, and any other content you provide ("Customer Data"). By submitting Customer Data, you grant CostLynx a limited, non-exclusive license to process that data solely to provide and improve the Service.

You are solely responsible for ensuring that your Customer Data submissions comply with applicable laws and regulations, including any obligations regarding data protection, privacy, and the rights of third parties. CostLynx does not review the content of AI prompts or generated responses — we process only the usage metadata you explicitly send.

5. API and Ingestion Usage

Ingestion keys and API keys are credentials. You agree to:

• Store ingestion keys and API keys securely using environment variables or secrets management tools; never commit them to public source repositories
• Implement a stable requestId per event to enable idempotent ingestion and safe retries
• Respect published rate limits; consistently exceeding limits may result in throttling or suspension
• Revoke and rotate keys promptly if you suspect compromise

CostLynx is not responsible for costs, data loss, or security incidents arising from your mishandling of credentials.

6. Billing and Subscriptions

7. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by CostLynx or its licensors. Nothing in these Terms grants you ownership of or a license to CostLynx intellectual property beyond the limited right to use the Service as described here. "CostLynx" and related marks are trademarks of CostLynx.

Your Customer Data and any custom configurations you create remain your property. We claim no ownership over data you submit to the Service.

8. Feedback

If you submit ideas, suggestions, or feedback about the Service, you grant CostLynx a perpetual, royalty-free, worldwide license to use that feedback for any purpose, including improving the Service, without compensation or attribution obligation to you.

9. Service Availability and Beta Features

CostLynx is currently available as a limited beta service. We strive for high availability but do not guarantee uninterrupted, error-free operation. We may:

• Modify, suspend, or discontinue features with reasonable notice
• Perform scheduled or emergency maintenance that may temporarily affect availability
• Update the Service in ways that change its behavior or interface

Enterprise plans may include service level commitments (SLA) specified in a separate order form or agreement. In the absence of a written SLA, no uptime guarantee applies.

10. Third-Party Services

The Service integrates with or depends on third-party services including authentication providers, payment processors, and cloud infrastructure. Your use of those services is governed by their own terms and privacy policies. CostLynx is not responsible for the availability, conduct, or failures of third-party services.

11. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability, to the fullest extent permitted by applicable law.

CostLynx does not warrant that the Service will meet your requirements, that cost estimates will be accurate, or that results will be free of errors.

12. Limitation of Liability

To the fullest extent permitted by applicable law, CostLynx's aggregate liability arising out of or related to these terms or the service shall not exceed the greater of (a) the total fees paid by you to CostLynx in the twelve (12) months preceding the claim, or (b) $100 USD.

In no event shall CostLynx be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, even if advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless CostLynx and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your Customer Data; (c) your violation of applicable law or third-party rights; or (d) your breach of any representation or obligation under these Terms.

14. Termination and Suspension

By you: You may close your account and terminate your subscription at any time through the Settings page or by contacting us. Termination does not entitle you to a refund for prepaid fees.

By CostLynx: We may suspend or terminate your access to the Service, with or without notice, if we determine in good faith that you have materially breached these Terms, failed to pay applicable fees, or engaged in conduct harmful to other users or the integrity of the Service.

Effect of termination: Upon termination, your right to use the Service ceases immediately. We will make Customer Data available for export for a reasonable period following termination, after which it may be deleted. Sections covering intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to conflict-of-law principles. You and CostLynx submit to the exclusive jurisdiction of the courts of Victoria, Australia for disputes arising out of or relating to these Terms or the Service.

You agree to attempt to resolve any dispute informally by contacting us at legal@costlynx.com before initiating formal proceedings.

The Service may be used internationally. You are responsible for ensuring your use of the Service complies with laws and regulations applicable in your location.

16. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide notice by email or in-app notification at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

17. General

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CostLynx regarding the Service and supersede any prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver of our right to do so in the future. You may not assign your rights under these Terms without our written consent; we may assign ours without restriction.

18. Contact Information

For questions about these Terms: